Frequently Asked Questions
Everything you need to know about our premium wall panels and decor solutions.
What is the lead time for panel delivery?
Standard orders are typically processed within 2-3 business days. Depending on your location, shipping usually takes between 5 to 10 business days for oversized items like large wall panels.
Are your panels moisture-resistant for bathroom use?
Yes, we offer a specific range of waterproof PVC and treated wood panels designed specifically for high-humidity environments like bathrooms and kitchens.
Can I install the panels myself or do I need a professional?
Our panels are designed with a user-friendly tongue-and-groove or click-lock system, making them ideal for DIY enthusiasts. However, for complex layouts or heavy stone veneers, we recommend hiring a professional installer.
How do I calculate how many panels I need to order?
Measure the total width and height of your wall to get the square footage. We recommend adding a 10% 'wastage' buffer to your total to account for cuts, corners, and pattern matching.
Do you offer samples before I commit to a full order?
Absolutely. You can order individual sample swatches for any of our textures and colors to ensure the material and finish match your interior design perfectly before purchasing in bulk.
What is your return policy for damaged or unused items?
We accept returns on unused, full-sized panels in their original packaging within 30 days. If your order arrives damaged, please contact our support team within 48 hours of delivery with photos for a free replacement.